first of all I took part in a online survey test, this was really easy and straightforward. Just remember that the customer always comes first. Upon arrival, I was taken to a interviewing room with one other woman who put me at ease and made me feel very comfortable. We read through the booklet together and I was told that I would be selling a alternative jacket to somebody, as the jacket they wanted wasn't in stock. It was really straight forward. I just asked questions like 'what was it that you liked about the jacket?' and 'What is your price range?.' I was then given a form to say what went well and what didn't, she read over that then I had a interview with the manager. She was lovely and the questions were very basic. We sorted over times and I then signed up for the job!