There were situational questions and role play. Felt quite straightforward. Important to learn company values as this will steer the responses and questions. Marks and Spencer are known for good customer service so it's important to understand what separates them.
Interview questions [1]
Question 1
How would you handle a customer dispute on the shop floor?
I interviewed at Marks & Spencer (Bristol, England)
Interview
The first stage is an on line multi choice questionnaire, with auto response email say if you go through to the next stage. There is no human contact at this point. It is hard to rate the interview difficulty at this stage.
I applied online. I interviewed at Marks & Spencer (Belfast, Nordirland) in Oct 2024
Interview
Informal, easy. More of a chat to be honest - we had a laugh and he asked me a few questions about prior experience, then a few questions about what I knew out the company and then about what I would change on the shop floor