Marks & Spencer interview questions

Very straightforward interview which lasted 30 minutes. The manager was friendly but did not know which role I had applied for and had to ask me, and he did not have any of my application details so he didn't seem prepared. I was asked why I wanted the job and how I work in a team. There were no exercises on the shop floor. I was told I would hear back within a week but it has now been 4 weeks and I haven't heard back. I contacted 3 different M&S recruitment email addresses and phoned the store directly for an update. No response at all so it has been a very poor experience with no respect for your time.

30 min focusing on customer service, values and what would you like to change in the store, team work related questions, why do you want to work for us, what do you know about us