Microsoft Customer Success Manager interview questions

First-round with Recruitment Manager as a phone screen stage. We went through my resume and asked me about my knowledge of Microsoft's Digital Transformation philosophy. Passed the phone screening and gave me a high level overview of the next phase of the interview process. Second/Final round with panelist group at Microsoft Canada's head office. It was nearly two hours in duration from a panel of two people.

I was contacted by an MS Recruiter via email approximately one month after applying online. Had a phone conversation with the Recruiter the very next day and then an “Informational” (conference call) with a member of the Customer Success team that same day. The Informational was great and gave details about the position, the clients, and the team. I was asked to do an all-day interview via MS Teams (w/ video!) about 2.5 weeks later. Since the position would be remote and those who interviewed me (4 people, 1:1 style) were spread out amongst the East and West Coasts, there were no in-person interviews. The interview process was easy to me however, I have been on A LOT of interviews so my views may be different. Each interviewer was interested to know any stories or examples of what I’ve done throughout my career. Each interview was 30 minutes to one hour long. Even though I did not get a job offer, I appreciate that the Recruiter called me on the phone (less than 1 week after the interviews) to tell me I did not get the job. Can you believe this in 2019?! Still impressed and shocked by this. In my 20-year career, I have NEVER had a Recruiter do this. His feedback was that everyone gave me glowing reviews but that they ultimately chose someone that may have ticked more boxes than I did. In the end, although I was disappointed, I feel that there is a reason for everything. Sometimes the position that you feel is the right fit for you may not be at all. Great company and I was so honored to have even been selected to interview as I know they receive hundreds of resumes every single day! One key piece of advice, is to have a thorough LinkedIn profile. At least 3 of the 4 people that interviewed me had my LinkedIn profile up DURING the interview and dove deeper into my experience. Having an effective LI profile seems to be hugely important these days...