I applied through an employee referral. I interviewed at Microsoft (Redmond, WA) in Feb 2021
Interview
The process is not as daunting as some of the more technical roles, but still come prepared to interview with 3+ people. The roles are competitive so bring your A game even if you feel very qualified.
Interview questions [1]
Question 1
How would you priorities severity A cases and premier customers who reach out at the same time.
The interview was carried out via Skype, it took approximately 30 minutes and started really early at 7am. I was really nervous at first but then she made me more comfortable and I answered with the best I could
I applied online. The process took 4 weeks. I interviewed at Microsoft (New York, NY) in Feb 2021
Interview
Applied directly via Microsoft's website.
Got contacted by HR to schedule the first interview, which was led by two future team members. This was a technical interview focused in SQL, reporting, and support related questions.
The final interview was with the manager, who asked me what I would do in hypothetical scenarios. Also got to present myself, my hobbies and my professional path up until the interview.
I received an offer two weeks later, went through a background check which lasted a week and finally got the confirmation that I was hired.
Interview questions [2]
Question 1
Can you describe a difficult interaction you’ve had with a customer? How did you deal with it? Thinking back, what would you do differently?