Questrade Customer Service Representative interview questions

Applied online and received email for phone interview the next day. Phone interview is quiet basic, where did you see yourself in 5 years, what if you have a customer which is difficult to deal with, all are behavioural questions, nothing technical. Then I received the email for a panel interview. Two people from management or HR met me, asked why I'd like to work as a customer representative.

Phone interview first, then in person interview with 3 interviewers. The phone interviewer is really helpful gives you tips on how to prepare for the in person interview. Gives you more confidence going in.