Slack Customer Experience interview questions

After sending an application online, I got an email asking me to complete a writing assessment. It was typical customer questions you would receive in the role. Once I sent that in, I got a phone interview with the recruiter and another one with the customer service manager. I did not get invited to the last step which would be an in person interview with 4 people, 30 minutes each. I am sure they get a lot of qualified candidates applying so it seems the hiring is based on personality, at least for the customer service roles. I expected better given the reviews I read about the company. Was not a transparent process and communication was often delayed. For a company that preaches diversity the interview process felt contrary to that. It would seem they pass up a lot of good people based on assumptions and quick personal judgements. Perhaps working at the company is a different experience but the interview process was not a good one.

Multiple rounds of interviews including phone screenings as well as face to face. The process went very smoothly and the interviewers had a variety of questions to answer. Unfortunately at the end of the day, while my feedback was that I didn't have any faults, I was not offered a role because someone else was a stronger applicant. However the overall experience was a very pleasant one.