Slack Customer Experience Representative interview questions

Very basic, they give you traditional customer service scenarios and ask you to respond to them. In the end, if you are not selected they send a cold and blunt email informing your application has been rejected and refusing to provide any further feedback due to ''confidentiality''...With this attitude, I'd never want to work there.

One day after applying through their website, a recruiter emailed out an assignment to gauge applicants’ ability to respond in writing to a variety of customer inquiries. After completing that, approximately one more day later, I was scheduled for a phone screen with the recruiter. The screen was slightly under 30 mins and went over both personal and work history as well as why I wanted to work at Slack. At the end of the interview we discussed next steps and I was scheduled a couple days later (if I recall correctly) to have another phone interview, this time with the customer experience manager for my city. With this phone screen, similar questions were asked to the initial interview. They were still not really behaviourally-focused but I appreciated the getting-to-know feeling that accompanied these interviews. Make sure to have questions ready! They give a lot of great opportunity to ask questions. At the end of this interview, I was informed that the recruiter would reach back out to schedule an in-person interview at the office. This took some time but they got back to me after a few days with a time slot. On-site I met with an amazing girl who had the role I was applying for already. She was really warm and helped start off the process on the right foot. She had me complete one more writing assignment similar to the first one that was emailed out originally. Then we had a nice chat about my work history and who I am as a person. After this, I met with the customer experience manager I had already spoken with and had another great chat. He asked similar questions to the first girl but also gave a lot of great insight into how he leads his team. I felt very comfortable talking to him and maybe would advise people to stay assertive and professional instead of being lulled into a sense of security, because it is still an interview. 😅 Make sure you speak confidently and make concrete points with conviction. I then touched base with the recruiter before heading into my last interview with a team lead for the customer experience role and someone who also already held the position. This is the part that feels the most unbalanced, because we all of a sudden start jumping in to behaviour-based questions that seem comparatively cold to what had been previously discussed in the first 1.5 hrs. I think the important thing to keep in mind here is that although Slack really cares about the personalities of the candidates, that doesn’t mean you can just forget to talk about your prior work history. Maybe that’s just a “me” problem 😂 but I found the transition jarring and probably didn’t list enough concrete examples of prior experience in the field. Instead, in order to feel more “in my comfort zone”, I used vague language to make recounting prior experiences feel more more “safe”, since I’m particularly forgetful. I think this came across as less assertive than maybe other candidates were. Overall, I think you need a good balance of empathy, good communication skills, as well as being able to articulate your track record efficiently. I recommend making lists of specific past customer and teamwork experiences to prepare. Just because Slack values the way you ~feel~ to them for the majority of the interview process, don’t forget to back it up with facts too! I was called two days after my final interview with feedback which I loved! If I would’ve had to wait over the weekend or not get feedback at all I would’ve been upset. The entire process took approximately two weeks.