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      SupportYourApp

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      Related searches: SupportYourApp reviews | SupportYourApp jobs | SupportYourApp salaries | SupportYourApp benefits
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      Customer Support Agent Interview

      Jan 2, 2026
      Anonymous employee
      Accepted offer
      Positive experience

      Other Customer Support Agent Interview Reviews for SupportYourApp

      Customer Support Agent Interview

      Feb 18, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview
      Average interview

      Application

      I interviewed at SupportYourApp

      Interview

      The interviewing process run smothly and everyone was nice and kind. I completed a video interview and then 2 interviews with SUP employees. Then I got a job offer and I accepted it

      Interview questions [1]

      Question 1

      Como lidias bajo situaciones de stress?
      Answer question
      1

      Application

      I applied online. I interviewed at SupportYourApp in Dec 2025

      Interview

      I made a weird and unprofessional interview with ai robot It asked 22 questions and the interview was about 40 minutes After that I waited for any feedback but I got nothing but rejection email without any clarification I emailed the hr many times to get any specific feedback for the reason behind the rejection but all went in vain I am so disappointed from the unprofessional vague process I think they use our interviews to train their ai model That's so frustrating I am 100% sure that no humans had reviewed the interview after You only train their ai robot and you won't find any professional attitude

      Interview questions [1]

      Question 1

      * Introduce yourself, your practical experience, your hobbies... * Do you have future plans, any trips/ vacations/ relocations? * You want a full-time or part-time role? Do you have any other jobs/ commitments? * When will you be able to join our company if you got accepted? * Talk more about your experience, what type of issues did you handle? * Can you give an example of a challenging customer or technical problem you successfully solved or troubleshooted, and what steps did you take to resolve it? * Have you used CRMs like Zendesk before? And what are the tasks you did using them? * What do you think is the key to providing a good customer experience? * Do you have any direct experience working in the hospitality industry like hotels? If yes, share more about that. * Are you comfortable with handling phone calls as part of your job? * What critical feedback do you receive most often? Can you tell more about your most positive and most negative managerial experience with examples? * What were the reasons you left the companies you worked for? * What factors are most important for you in any company to stay committed and motivated? * Did you apply for any other company or have any other pending offers? * If you received two offers from 2 different companies, what is going to be the deal breaker for you? * What do you know about "SupportYourApp" and why do you want to join us? * What is your expected gross salary in USD? * What is your country of citizenship and where do you reside right now? * What are the type of residency documents do you have in your country and what are the expiry dates?
      Answer question
      4

      Customer Support Agent Interview

      Dec 8, 2023
      Anonymous Interview Candidate
      Quito
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at SupportYourApp (Quito) in Oct 2023

      Interview

      1. Video interview just like everyone else did. - It’s pretty easy as there's no need to rush yourself, and the questions are straightforward to respond to. - I applied for the same job twice. After I submitted my videos, they suddenly informed me that there were no job openings (They should have notified me earlier that they got somebody in the recruitment process) - The second time I applied for the same job, what I first heard from them was that they did not want me because my desired salary range was above the amount of money they could offer me. I could move forward after I made them believe that I would even accept a lower salary. 2. Remote interviews with people from HR - Basic questions like I had to describe in the video interview. - They wanted to make sure I could accept a flexible work schedule. - They described how tremendous their CEO is and their office in Ukraine. 3. Additional interview with HR plus Alpa. The interview was conducted just like the second interview. Nothing unique. - Unfortunately, I could get no updates after the interview, although the HR person asked me to wait several days. Anyway, I waited several days and got no news, so I emailed them to ask for the result. No reply. I put everyone’s email to see who will reply. No reply (and all of them have read). There is not even a word such as good luck, etc. All of this took three weeks, and I wasted three weeks of my life.

      Interview questions [1]

      Question 1

      What is exceptional customer care?
      Answer question
      3