I had a group interview on microsoft teams. We each had a turn of answering a sef of questions then we discussed scenarios and the best way to help the customer.
Then had a role play as an individual doing a mock call.
I applied online. I interviewed at TP (Manila, ) in Jul 2021
Interview
Phone call interview and three minutes computer assessment . They will send a text message once you're invited for an interview and after that they will call you from 9 am to 5 pm for the interview so you must keep your lines open .
Interview questions [1]
Question 1
Why do you want to work in a call center industry?
I applied through a staffing agency. I interviewed at TP
Interview
La ragazza HR che mi ha fatto il colloquio non sapeva parlare inglese e si chiedeva come mai non capissi le sue domande. è stata pure maleducata e faceva di tutto per metterti a disagio.
Interview questions [1]
Question 1
(role play) un cliente chiede come ricevere di nuovo lo sconto via mail