TP Customee Service Representative interview questions

They gave me a phone and let me know which campaigns were looking for people and I chose one which suited me best. Did a super quick telephone interview. The guy I got was really friendly and funny so i felt at ease. Just asking the usual interview questions you'll be asked in your main interview. They then tell you if you've passed or not then they'll organise a face to face interview and email you the details. My interview good, only 3 other people there getting interviewed. We were took in a room together and gave us a wee speech about TP. They'll ask you what you know about TP, what other campaigns they have and what channels they use to contact customers (telephony, emails & social). After that they explained more about the job role and campaign itself and perhaps ask you if you know much about that particular company. After this they gave out some paperwork: an English & grammar test, a general employee thing you fill out with your details and a sheet you work off for your role play. We were then asked to do a typing test: 50 words in a minute if I remember correctly. Then we were taken out individually to do our role play (Just remember to DPA the customer and attempt to upsell if it's possible). Then taken out again individually to do a 1:1 interview. Interview questions asked are below. Overall a very good experience. There are so many negative reviews on here about TP but all I've had is good experiences with them. The work can be tedious sometimes but it's the people who make it brilliant.

Phone call, then group interview and then a 1 to 1. As long as you have a polite voice on the phone then you are in. Also you will need to know the phonetic alphabet before you go.