My 1st interview was on the phone and was general attitude questions. The 2nd in-person interview started at 9am and was not done until after 1pm. They did many interviews at once, along with testing. The computerized tests were typing, proper grammar, customer service situations and a very confusing IT test. The terminology used in some of the questions seemed very confusing. I'm not a computer pro, but proficient. Didn't know if I was going to be troubleshooting computer issues or answering insurance questions. Needles to say, I passed and was moved on to the real interview. Did great. VERY casual dress....TOO casual. Weekends off for the company I would be answering calls for.