The Home Depot Customer Service Associate interview questions

Was taken to a lunch room to wait- then 2 gentlemen invited me into a small office- crowded with three of us in there. They asked questions on how you would handle customer Scenarios - what you would do if you did not have a good answer to their questions- making sure that you asked for the sale and then asking if there was anything else you could help them find. what to do with a mad customer- when to get a manager involved