I had to first take a personality quiz along with a quiz asking how I would react in certain situations during their application process. After that I was invited to a one interview in the back office of the store.
Interview questions [1]
Question 1
when was a time you experienced great customer service
I applied online. I interviewed at Waitrose (London, England) in Jun 2022
Interview
straight forward, scenarios on John Lewis and Waitrose know knowledge about Waitrose offers and benefits. Know knowledge about food, customer service allergies, different diets. ask questions. 5 questions based on customer service
Interview questions [1]
Question 1
What would you offer a family who would like to do an panic
I applied online. The process took 1 day. I interviewed at Waitrose
Interview
One-on-one interview with manager and a small group task, which mainly identified ability to manage time, work in a team & deal with unexpected situations. We were given a range of potential issues in the supermarket environment, and had to create a prioritised plan for tackling them. Prior knowledge of the company was helpful for the one-on-one, answering values questions.
Interview questions [1]
Question 1
Why are you interested in working for Waitrose, and what do you know about the company?