I applied online. The process took 2 weeks. I interviewed at Waitrose in Mar 2015
Interview
Very positive experience and very welcoming staff members. Initially online screening test and group discussion. Then they give you a scenario to all group members and how you would deal with it.
Interview questions [1]
Question 1
Standard competency based questions based upon the job description and answers that I put on my online application form .
Group Exercise- get to look at different products and recommend for different customers. It is necessary to think outside the box.
Followed by Personal Interview - You may not expect this but overall is fine. Ask standard questions & does not last that long. Be prepared, know company values and have examples
Applied online by entering my CV, where I was telephoned for a group interview at the branch.
Group based exercise - Advertisement to sell an item from shop floor, highlighting it's main features and creating a story to go a long with it
Role-play - Customer complaint regarding a birthday cake which they had ordered from the catalogue.
Face-to-face interview - Personality questioning, getting to know your interests and hobbies.
Interview questions [1]
Question 1
If you were an item off the shop floor what would you be?