Pretty straight forward, ask you a lot of scenarios to see how you would handle situations. They also ask you normal availability questions and about your ability to work as a team.
You have two moderators in a zoom call. Either one asks all questions and one takes notes or they alternate. Lots of periods of silence whole they write down your answers. Don't try to fill the silence is my suggestion as they will have to write that down too.
Interview questions [1]
Question 1
Name a time you had a bad interaction with an upset customer and what you did to deescalate
I applied online. The process took 2 months. I interviewed at Walgreens (Greenville, SC) in Jun 2022
Interview
2-3 rounds of phone interviews that will be rescheduled with different people several times before you actually talk to someone. I initially applied for another role and was sent to interview with the Service Desk team. Must be creative. Need to imagine a user issue to pass interview. If you're experiencing interview fatigue; highly recommended saving this for 2nd wind.
Interview questions [1]
Question 1
A customer calls in how do you troubleshoot the problem? Make up a scenario