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Walmart Customer Service Manager (CSM) interview questions

based on 71 ratings - Updated Mar 17, 2026

Easy interview difficulty

Mostly positive interview experience

How others got an interview

56%
Applied online
Applied online
24%
In Person
In Person
8%
Other
Other
6%
Employee Referral
Employee Referral
3%
Recruiter
Recruiter
2%
Staffing Agency
Staffing Agency

Interview search

71 interviews

Customer Service Manager (CSM) Interview

Apr 5, 2016

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied through a recruiter. The process took 1 week. I interviewed at Walmart (Yellowknife, NT) in May 2015

Interview

Called for an Interview. The process was 5 minutes, they asked my availability and if I could work Weekends as well. The interview was not stressful and the lady was nice.They worked with my schedule and offered my the job once my security/background check was completed. The background check took 4 days. Pay was based on experience and age, but it was higher then most retailers in the community.

Interview questions [1]

Question 1

Can you Work weekends

2 Answers

Customer Service Manager (CSM) Interview

Apr 2, 2016

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied in-person. The process took 2 days. I interviewed at Walmart (Addison, IL) in Jul 2012

Interview

Starts with a call after applying, they tell you that your resume is interesting and would like to setup a in person interview. once you get there, ask for a manager help, they will take you back to HR and you will be interviewed by 2 people. first interviewer is an assistant manager, second one will be mostly a manager that works in the department where they want you to work in.

Interview questions [1]

Question 1

It was mostly describe a time questions.

1 Answer

Customer Service Manager (CSM) Interview

Mar 16, 2016

Anonymous employee

Accepted offer

Negative experience

Difficult interview

Application

I applied online. The process took 1 day. I interviewed at Walmart (Scottsburg, IN) in Jun 2014

Interview

You and the interviewer will discuss the job description and the expectations of the job such as what hours you'll be expected to work. There are only 5 questions but this questions can be difficult because of their wordy nature. Most of them are scenario based and they will ask you to tell them about a time when.....such such such

Interview questions [1]

Question 1

Tell me about a time when you went above and beyond to help a customer. What are the resources you used? Who did you ask for to help? What was the outcome?

1 Answer

Viewing 36 - 40 of 71 Interviews

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Walmart interviews FAQs

Walmart interviews Walmart Customer Service Manager (CSM) interviews

Customer Service Manager (CSM) Interview

Apr 5, 2016

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied through a recruiter. The process took 1 week. I interviewed at Walmart (Yellowknife, NT) in May 2015

Interview

Interview questions [1]

Question 1

Can you Work weekends

2 Answers

Customer Service Manager (CSM) Interview

Apr 2, 2016

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied in-person. The process took 2 days. I interviewed at Walmart (Addison, IL) in Jul 2012

Interview

Interview questions [1]

Question 1

It was mostly describe a time questions.

1 Answer

Customer Service Manager (CSM) Interview

Mar 16, 2016

Anonymous employee

Accepted offer

Negative experience

Difficult interview

Application

I applied online. The process took 1 day. I interviewed at Walmart (Scottsburg, IN) in Jun 2014

Interview

Interview questions [1]

Question 1

Tell me about a time when you went above and beyond to help a customer. What are the resources you used? Who did you ask for to help? What was the outcome?

1 Answer

Walmart

Walmart Customer Service Manager (CSM) interview questions

Easy interview difficulty

Mostly positive interview experience

How others got an interview

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Customer Service Manager (CSM) Interview

Customer Service Manager (CSM) Interview

Customer Service Manager (CSM) Interview

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