Wells Fargo CSR interview questions

I applied online and received a phone call within two weeks after I had submitted the application. I was asked to attend an orientation with a group of other potential interviewees in the Wells Fargo corporate office in downtown of SF. During the orientation, we went over the history and structure of the company. The recruiter then talked to us one on one and told us that they will get in contact with us. I received a call within a week from a manager at the location of the Wells Fargo I had requested to work in. I went in for an initial interview with the manager and was hired on the spot.

I was given a phone interview and contacted by a client service manager in the department at that time. He advised me to relax, that they used the STAR (Situation, Task, Action, Result) method so I should try to think of a relevant situation to answer the question - even if it wasn't related to Customer Service experience (though CS experience was helpful) - and asked a series of questions that follow the normal behavioral interview pattern.