Wells Fargo Customer Service Representative (CSR) interview questions

I was emailed to do a phone interview. The lady on the phone sounded like she hated her life/job. I was trying to be upbeat and nice but she was very monotone and harsh.

I had a brief phone interview after 1 week of submitting resume online. HR lady asked me if the salary and hours they were offering were ok, so they could send me an offer letter via email. I accepted over the phone, and I got all the paperwork to sign online, and next Monday I was on a training class. They didn't ask any personal info (DOB, SSN, etc...) over the phone; I had to bring SSN, and DL on my first day at training class. I asked her if we were going to have a person interview, and she told me that there was not need to due that my qualifications and experience matched what they were looking for.