What would you do if a customer called and said they were having trouble with an IMAP server?
Applecare Interview Questions
352 applecare interview questions shared by candidates
What is something you had a hard time trying to resolve but later fixed after realizing your mistake?
"I just left the Apple Store with a new phone and the salesperson assured me my info from my other phone would be on here and its not. I want to speak to a manager right now to resolve this issue"
Your strong point and your weakness
How do you manage your time?
If a lady called you and her monitor would not turn on, what questions would you ask her to help solve the issue?
A man calls in and informs you that his iPhone is not turning on. He left it on the charger the night before and this morning he woke up to his phone still not turning on. How would you troubleshoot this issue?
Why do you want to work for Apple?
How would you help someone troubleshoot their email account not working?
What was an obstacle you had to overcome?
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