Describe a time in which a friend or family member needed help with a device, how did you help them and what did you do?
Applecare Interview Questions
352 applecare interview questions shared by candidates
How flexible are you with your work schedule during the summer?
There were some technical questions specific to Apple products
What do you about Apple as a company ?
Describe a time when you faced a challenging situation?
A recent example of troubleshooting and how it was resolved
why would you be a good fit for the position?
What are your long term goals here if you are hired?
A customer calls in and can't send email. What steps do you take to walk them through the process of fixing the problem? The unexpected one was "Define empathy."
Questions were relatively straight forward for a technical position. Apple truly believes in hiring outgoing personable people and teaching (or pretending to teach) them the troubleshooting skills. Example question: Your Mom calls you and says she can't print anything, what are the first 3 things you tell her to do? Example question: Pretend I'm a 7 year old and explain what a wireless router does to me Example question: What is Bluetooth? Example question: Tell me about a time you had to solve a unexpected problem quickly
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