How did you hear about this position?
Applecare Interview Questions
352 applecare interview questions shared by candidates
Questions were relatively straight forward for a technical position. Apple truly believes in hiring outgoing personable people and teaching (or pretending to teach) them the troubleshooting skills. Example question: Your Mom calls you and says she can't print anything, what are the first 3 things you tell her to do? Example question: Pretend I'm a 7 year old and explain what a wireless router does to me Example question: What is Bluetooth? Example question: Tell me about a time you had to solve a unexpected problem quickly
Q: How does your past experiences qualify you for this position?
What frustrates you? How do you deal with stress, what do you do to calm down? What kind of long term career are you looking for? / Where do you see yourself in 5 years? As a customer, provide some examples of what you consider an excellent customer experience when contacting support? How would you deal with an angry customer? Name 3 of your greatest strengths What is your motivation in seeking this role? / Why do you want to work with us? Tell me about how you overcame a difficult situation at work. Who is the CEO of Apple? Where are Apple's HQ? Who founded Apple? How would you deal with working from home and the problems you may encounter? What would you do if minutes before your shift your computer wouldn't turn on? What do you consider to be your greatest achievement? How will I apply my skills in this role? How do you organise your day? In my case, this are some of the wuestions that I use to prepare for the interview. They asked most of them, and they also asked some other questions that are not listed but I managed to answer them having this prepared.
Describe a time when you had to deal with a difficult customer.
Tell me about a challenge you had and how you overcome it?
Why do you want to work for Apple?
What does it mean to take ownership of a customer issue?
As a customer, provide some examples of what you consider an excellent customer experience when contacting support?
How would you describe "beyond economical repair" to a customer?
Viewing 181 - 190 interview questions