They ask a lot of behavioral based interview questions such as tell me about a time when you were faced with having to make a quick decision. What was the situation? What did you do? What was the outcome?
Bilingual Customer Service Representative Interview Questions
524 bilingual customer service representative interview questions shared by candidates
Why are you leaving your current position or why did you leave the last position?
Tell me about a time when you were speaking to an irate customer. How did you handle the situation and what was the outcome?
The "interviewer" asked me to explain a specific time when a computer system went down, and how I handled the customer. I explained what I usually do in general, but he required a specific customer at a specific time. All the questions wanted a single incident, and they seemed not to care at all about my overall philosophy concerning customer service and work ethic.
A separate and very brief French interview was done.
How do you plan your day?
What are your long term goals in your career?
Did you have to handle a difficult customer? What was the case and how did you resolve it?
tell me about yourself?Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
I literally received a phone call asking me if I wanted to start working
Viewing 111 - 120 interview questions
See Interview Questions for Similar Jobs
Bilingual Customer ServicePart Time Customer Service Representative 3rd ShifCustomer Service Representative TellerAirline Customer Service Agent Ticket Gate AgentCustomer Service ClerkCustomer Service Representative CashierFinancial Customer Service RepresentativeCustomer Service CashierVirtual Customer Service RepresentativeCustomer Service Agent Lga LgaCustomer ServicesVirtual Customer Service RepReservation Sales SpecialistCustomer Relations SpecialistCall Center Customer Service RepresentativeCustomer Service Representative Online SalesInsurance Agent ProducerWork From Home Reservations Sales Representative