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Bilingual Customer Service Representative Interview Questions

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524 bilingual customer service representative interview questions shared by candidates

Since you provide customer service via email, It is very important to have good grammar, so as part of the interview process they give you a paper with a customer complaint. You need to write down what your response would be to that customer.
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Bilingual Customer Service Representative

Interviewed at Booking.com

4★
Jun 19, 2015

Since you provide customer service via email, It is very important to have good grammar, so as part of the interview process they give you a paper with a customer complaint. You need to write down what your response would be to that customer.

If some clients call in and told you that their child/spouse died or had accident and need to withdraw money from the account, however there are policies to follow and they are not allowed to take out the money. Hence, they are very sad and unhappy with that. How would you react and what would you do especially in a situation that you receive more than 5 calls like this? How would you feel?
avatar

Bilingual Customer Service Representative

Interviewed at Heritage Education Funds

3.3★
Jun 11, 2017

If some clients call in and told you that their child/spouse died or had accident and need to withdraw money from the account, however there are policies to follow and they are not allowed to take out the money. Hence, they are very sad and unhappy with that. How would you react and what would you do especially in a situation that you receive more than 5 calls like this? How would you feel?

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