They'll ask you typical questions about CSR's, and what is the toughest "very angry" customer situation you've had, and how did you handle it. They seemed to "emphasize" a lot on "angry" customers, and how you'd handle them. Again, NO BUENO!!!
Bilingual Customer Service Representative Interview Questions
524 bilingual customer service representative interview questions shared by candidates
How to deal with irate CX.
Usual analytical questions such as tell me about a time when...and what did you do to help the customer or member. Behavioral questions too such as how do you keep your composure during a call with an irate customer or member and what do you do to diffuse the sitation or keep the caller calm.
What were your previous job responsibilities? How did you hear about us?
If a customer who used to pay his credit duly but it happened that he was admitted at a hospital once and unintentionally missed a payment, what would be your input in such situation for this customer ?
What is a time you broke the rules or made an exception?
Describe your experience with your previous position as a call center representative.
Where do you see yourself in 5 years?
Tell me about your customer service experience.
tell us about your self how do handle a difficult customer
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