Have you ever done call center customer service before?
Call Center Customer Service Representative Interview Questions
548 call center customer service representative interview questions shared by candidates
In next five years where you can see your self
They asked me about a mistake I had made before and how did I handle the situation & what did I learn from it.
How would you be an asset to the company?
The interview was very brief as I had mentioned. I got to the interview with only minutes to spare. I kind of rushed in and was greeted by a receptionist who said sign in. I waited about 2 or 3 minutes and a lady called my name and I followed her to her office for a more 1 on 1 setting. Once there we sat together for maybe 15 minutes of questions and answers back and forth. The main questions consisted of : What call volume I was used to?
What do you know about customer service?
Usual strength and weakness, how do you match the behaviours of the company
what is quality service for you?
What is call center or bpo about
what is the reason why i apply to this job.
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