You need to work on weekend day a week, is this a problem?
Claim Interview Questions
14,835 claim interview questions shared by candidates
We have 2 position times 8 and 2:30, there is not set schedule is this a problem.
Scenario- As a metric/goal, you've had 8 out of 10 calls error free and the goal is to have 9 out of 10 calls error free. How would react to that situation?
1st role play scenario- customer is upset because their claim was delayed by a month. customer has been calling to check status of claim for a week. 2nd role play scenario- this was one was kind of unclear but it was something about an offer for Geico Express Services for a customer to get quotes for repairs, repairs done and a rental car in an all-in-one location, how would you communicate this offer availability to the customer?
How would you react to taking back to back calls? How often do you deal with unpleasant customers?
Name a time that I was criticized by my supervisor and how did I handle it.
Tell me about a time where you handled a difficult customer.
Why did you choose to apply to this position in Claims?
How do handle an irate customer?
What other positions have you been applying to?
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