Claims Associate Interview Questions

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Give an example of a time you assisted an upset customer when they were dissatisfied or had a complaint and describe how you resolved that conflict? ( I knew a lot of facts about the position for which I was applying and the company from research the entire week prior to my interview, but I was NEVER asked any of those questions during the initial "traditional" 1:1 interview (the one right after you pass the computer test). Therefore, I don't recommend spending countless hours researching the company like myself!
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Liability Claims Representative

Interviewed at GEICO

2.7
Aug 15, 2019

Give an example of a time you assisted an upset customer when they were dissatisfied or had a complaint and describe how you resolved that conflict? ( I knew a lot of facts about the position for which I was applying and the company from research the entire week prior to my interview, but I was NEVER asked any of those questions during the initial "traditional" 1:1 interview (the one right after you pass the computer test). Therefore, I don't recommend spending countless hours researching the company like myself!

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