Name a time when you had to calm an irate customer.
Claims Customer Service Representative Interview Questions
111 claims customer service representative interview questions shared by candidates
How do you think your skills and experiences will help you in this role?
This is a very emotionally draining position with many people who are grieving over their loved ones and requires much patience
Why do you want to work here
Tell me about a time someone told you no and you were able to change their mind?
Why did you leave your last job
"Say you had a customer in ___________ situation, how would you handle the situation?
Phone interview, they are looking for detailed examples of the scenario questions they ask. Like tell me about a time you had to take leadership over a situation.
'Why do you feel that you would be a better fit for this customer service role.
Tell me about a time you had to deal with a challenging problem at work
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