What would you say if I were a customer and I asked you to waive the deductible even though it's company policy?
Claims Customer Service Representative Interview Questions
111 claims customer service representative interview questions shared by candidates
Describe a time when you had to deliver bad news to a customer
Really terrible behavioral questions.
I don't even remember being asked any questions other than my ability to do the job.
Name a time you had a difficult customer and how did you handle it.
All of the questions, But the first time you do a phone interview the rep will prep you.
Have you ever made a mistake and how did you correct it ?
how would you handle a difficult situation ? how do you take feedback ? are you dependable? describe a time when you had to deal with change ?
They are all like: Tell mi about a time .... and what was the outcome? they don't really ask for weakness or anything like that so far is all about a time that ....
Name a time where you disagreed with your manager and what did you do to change his mind?
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