Little Role play about how to handle a request from a worried Customer, Questions about background, last experience, Why did you apply what do you know about the position, top qualities u have fitting this position, and at the end little test about how fait you can find informations on website
Past work experience mainly, and ability to relate to people
how do you manage the stress?
What's your achievement? How did you dealt with customer's complaint?
Why work for bmo
They asked about my previous work experience, how i've handled different issues with customers.
Why do you want to work here?
Why I would be a good fit for the role
If you had to handle disatisfied customer and you didn't know how to solve his problem what would you do?
Tell me about a difficult situation that you encountered. What did you do and what was the outcome.
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