How past experience relates to this role.
Contact Center Agent Interview Questions
201 contact center agent interview questions shared by candidates
What are your hobbies ?
Why should we hire you?
Why do you want to work for us?
How do you handle difficult and unreasonable people on the phone.
They assessed selected behaviours that they outlined prior to the interview. The interview consisted of pre-recorded videos of recruiters asking questions, followed by 4 minutes to prepare and 3 minutes to answer. They started with non-scored warm-up question, which for me was "What's your comfort food?" - a bit strange, but I guess it's just to get comfortable recording. This was followed by 3 scored questions: Tell us about a time you performed to a high standard, Describe making changes to your workflow to meet a deadline, and Tell us about a time you had to deliver a negative message to someone.
What are my weeknesses?
Why do I want the role at rentokil
Very Easy and professional working environment
If I was used to lots of calls
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