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Contact Centre Agent Interview Questions
73 contact centre agent interview questions shared by candidates
Egs of Contact Centre/Customer Service Difficult situation
Asked about previous experience and other general questions such as personal weaknesses and strengths.
tell me about a time when you made a difference tell me about a time when you delivered excellent service
Where do I see myself in the next few years
I have 3 candidates that I can choose from, why should I choose you?
1. Tell about a time when you dealt with a difficult caller? How did you handle the situation
To tell them about myself and why I applied for the post.
I was asked many different things, your standard interview questions and some competency based ones.
What do you know about customer service?
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