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Contact Centre Representative Interview Questions

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274 contact centre representative interview questions shared by candidates

You will be asked why you want to do the role, what skills you have, how you intend to travel to and from work and some simple math questions like what is 99 minus 10 and what is 16 times 4 and 8 times 26, etc.
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Contact Centre Representative (Earls Court)

Interviewed at Metro Bank PLC

3.4★
Apr 24, 2016

You will be asked why you want to do the role, what skills you have, how you intend to travel to and from work and some simple math questions like what is 99 minus 10 and what is 16 times 4 and 8 times 26, etc.

1. Why TD and why small banking business? 2. Tell me about a time when you made a mistake and took ownership? 3. Describe a time when major changes took place in the work process and you had to handle it. 4. Tell me a time when things didn't go in your direction and you had to solve the client's query? 5. Tell me about a time when you used your knowledge and intelligence to solve a client's problem 6. Short-term and long term goals 7. What motivates you? I don't remember the rest, I hope these will help!
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Small Business Banking Contact Centre Representative

Interviewed at TD

3.8★
May 28, 2022

1. Why TD and why small banking business? 2. Tell me about a time when you made a mistake and took ownership? 3. Describe a time when major changes took place in the work process and you had to handle it. 4. Tell me a time when things didn't go in your direction and you had to solve the client's query? 5. Tell me about a time when you used your knowledge and intelligence to solve a client's problem 6. Short-term and long term goals 7. What motivates you? I don't remember the rest, I hope these will help!

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