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Contact Centre Representative Interview Questions

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274 contact centre representative interview questions shared by candidates

The first thing you get to do is a typing test of 3 minutes to see how you type. Then you get to be interviewed by another person. Have you worked in the customer service field before? Have you worked in a call centre before? What position can you see yourself in 3 years?
avatar

Contact Centre Customer Service Agent

Interviewed at HGS

3.3★
Feb 8, 2015

The first thing you get to do is a typing test of 3 minutes to see how you type. Then you get to be interviewed by another person. Have you worked in the customer service field before? Have you worked in a call centre before? What position can you see yourself in 3 years?

Can you tell me about a time when you were proud of the level of service you gave a customer? Have you ever dealt with an unreasonable customer? How did you handle it, and how would you handle it today? Have you ever bent the rules in assisting a customer? Tell me the situation and the outcome. What do you know about the company, can you tell us what we do? Are you good with computers and different software applications?
avatar

Contact Centre Agent

Interviewed at Ontario One Call

3.8★
Aug 1, 2018

Can you tell me about a time when you were proud of the level of service you gave a customer? Have you ever dealt with an unreasonable customer? How did you handle it, and how would you handle it today? Have you ever bent the rules in assisting a customer? Tell me the situation and the outcome. What do you know about the company, can you tell us what we do? Are you good with computers and different software applications?

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