Tell me about a time when you went above and beyond in serving a customer.
Contact Centre Representative Interview Questions
274 contact centre representative interview questions shared by candidates
I was asked many different things, your standard interview questions and some competency based ones.
Telephone interview questions - basic maths e.g 5% of 200. 144/12=. What did I experience when I first went into a metro bank. Scenario questions- only about 4 questions fairly straight forward e.g. if someone was complaining they had received bad customer service and haven't had their problem resolved what would you do?
What do you know about customer service?
You’re interviewing for a sales role, sell yourself, why do you think we should hire you
How would you like to be managed?
What do you want with a role at NAB?
What motivates you?
Give an example of what you have done for a customer that required extra effort on your part.
What are you most proud of
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