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Customer Care Agent Interview Questions
457 customer care agent interview questions shared by candidates
Wat is je hoofddoel als customer care agent
Q: What was one thing that they asked you?
Role play situation (with no knowledge of actual policy, make it up as you go along): Customer says that they have had to call back more than once because they were supposed to get a refund in the form of a promotion code, but they have not gotten it yet.
Describe un problema y como lo resolviste ?
What is a bias you have?
Asked me about how I dealt with a difficult customer interaction
What is an instant that you had to use excellent customer service?
Basic interview questions. They base most of their decision off of your testing scores.
How would you walk a new U-verse user through the self-installation and setup? (U-verse is a relatively new AT&T service)
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