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Customer Contact Interview Questions
2,084 customer contact interview questions shared by candidates
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Tell us a time when you had a co-worker with different work values to you.
How have you dealt with a customer who is highly upset? How would you deal with a complex issue that your client may not understand?
Describe a hostile customer and what you did
Many scenario questions particular to the position were asked.
Tell me about a time you had to deal with furious customer.
What would you do if your manager insists you are performing the job incorrectly when in fact you are not?
Can you tell me a time when you had to defuse a situation with an irate client? Can you tell me a time when you went about and beyond to help a client in a dire situation, and what was the outcome?
Name a time that you completed a task and you knew it was not your best work.
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