If they were to call my current supervisor what would she say are my 3 main strengths and weaknesses?
Customer Experience Advocate Interview Questions
126 customer experience advocate interview questions shared by candidates
What is something that was difficult at your previous job and how did you try to make it better?
No difficult questions. Interviewer started friendly but within 3-5 minutes was already asking me if I had questions and I wasn't quite prepared for that. Also, I did not have a full understanding of the position.
Describe a situation with a customer were you went above and beyond to insure their concern was resolved.
What do you like about position and company? What your team members should know about you? What challenges have you faced within your previous experience? What challenges you think you'll face in this role?
Tell me about yourself. Why are you interested in this position and in the company? How would your former manager describe you? Tell me about a mistake you have made in a former position. Tell me about a conflict you have had in a former position.
- how was the relationship between your manager/team and you - how do you act when you don't agree with your manager/team mates or there is a situation where you didn't get along with him/her. - how would your manager describe you - what would he/she say what you could improve - A costumer wants to become a refund, after 3 months of having a pro plan, because he doesn't uses it any more. What do you do? - A costumer has the basic plan and wants now 2 features extra of the pro plan. Monday has the possibility to add extra features the the plan. Do you give him these features? - After a month he is asking again for 1 more feature, would you also give it to him? Where is the line? - With which kind of people you get along the most - How do you are with people that doesn't fit in this profile you just told? - What was a challenging situation in your last job and how did you solve it - what means success for you. - Do you think you fit in the company and team? Why? - Do you think you can really do the job? Why?
What would you consider success in this position.
What was one time when you disagreed with a coworker?
Tell me about a time you owend a project. Tell me about a time you failed Tell me about a time you received a negative feedback If a costumer would ask for a refund after 3 months (when he was only entitled for one during the first month) what would you do? How would your previous manager would describe you?
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