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Customer Retention Representative Interview Questions
1,363 customer retention representative interview questions shared by candidates
Where do you see yourself in five years. How do you feel about cold calls.
3 role play questions: The main one was what if the customer wanted to cancel the service because their pet was not covered on the policy for the issue it was having..what would you do to assist that customer the best way possible, kind of a loaded question because if they are not covered, they are simply not covered.
I want to give a super comprehensive explanation of my interview process. This was for the inbound customer service role and the outbound retentions role. Practice these questions regardless of the customer service position you’re applying for. 1. I sent the application off to DLG. They got back to me quickly inviting me to take a video interview (I hate video interviews). I took it and this is what was asked: 1. Why did you apply to DLG and not it’s competitors? 2. Tell us a time you faced a challenge at work. 3. Tell us a time you received excellent customer service and why? 4. Tell us a time you met a deadline or target. 5. Why did you apply to this role? In person interview. This entire process lasted 1.5 hours. First there’s an interview with a TL. They asked me the following: 1. Tell me about your most recent experience, he then went through the CV with me. 2. Tell me a time you had difficulty with a team member. 3. Tell me a time you influenced someone. 4. Tell me the best customer service youve delivered. 5. Tell me a time you had to sell someone something. 6. What are the impacts of good customer service. 7. Tell us a time you worked as part of a team. 8. What are your career aspirations? 9. Why DLG and why this role. What do you understand about the company?
How you you retain a customer who is so frustrated they can no longer logically think?
If I had reliable transportation
Describe a time you went above and beyond for a customer.
How would you handle an irate customer who wants to cancel their service with Dish?
*** Most Effective Part of the interview** Hiring manager provided feedback and allowed me to respond. ie: "I'm concerned you may have difficulty adjusting to a set schedule".
What was a time I set a goal and how did I go about achieving that goal?
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