How do you handle rejection
Customer Retention Representative Interview Questions
1,363 customer retention representative interview questions shared by candidates
What was a situation you dealt with an irate customer ? What was a situation you went above and beyond for a customer ?
The interviewer asked about my work experience, educational background, family, asked how I felt about certain scenarios that they come across daily.
Why do you wish to work with spectrum?
How would you over come an objection to price?
a customer calls asking about additional charges on her bill. She has been on a promotional plan for 2 years. She wants to have her bill back to the $70 a month and can't afford much higher. what do you do if you can (A)offer her to keep her plan the same (B) offer her $80 per month (C) offer $99 per month
Rent-to-Own isn't for everybody. This job has changed me a lot, especially the way I look at people. What makes you think you can handle that?
Tell me about a time you had to work as a team.
Why Yelp? Tell me about a time you dealt with a difficult customer.
They asked for an example of a time that I was in a situation, and what did I do about it?
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