Personal questions, experience, studies? Why do you want work with us? what will you bring for the company? Are you available to work early" from 7:00 am", late shifts" until 11pm" ? in the end he gave me a scenario and asked what would I do? What are you expecting from the Team Leader? What is the most important for you? customer satisfaction or company productivity?
More like a general chat but make sure you know what you are talking about.
If a customer is irrate, how would you calm him/'her down?
Tell me about a time you had a challenging client and what you did to overcome the challenge.
When you realise you interested in sales?
Why choose Teleperformance
perception of the people offfice and work culture
Are you comfortable with phone support as well as chat support?
Your personality in your work place.
What is your construction background? Do you have JOC experience?
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