This was an interactive interview. Although there were questions, the interview was alternative to the common place HR driven variety. I was asked to write a response to a potentially huge customer on behalf of a C level executive. This was a real-life situation and it tested my ability to think on my feet, listen and craft an articulate, simple and info. packed response. I was asked to give an example of "doing the right thing". Moreover, I was asked to interact with different employees in different departments to accomplish small tasks. Additionally, I played the role of a Technical Support Specialist and responded to a mock call with an upset customer calling in.
Customer Services Manager Interview Questions
133,283 customer services manager interview questions shared by candidates
Name a time you had a disagreement with a boss and how you handled it?
What are two of your qualities that you feel are your lesser if you had to mention one?
Why I chose AMEX?
Being asked when I was available.
What is your weakness
Why would you be a good fit for Uber?
Do you have customer facing experience?
What value do your bring to the company
Explain to me the Internet, like I never knew what it was.
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