Tell me a time your team had fallen behind on the inbound workload, what did you do to motivate them?
Customer Support Associate Interview Questions
761 customer support associate interview questions shared by candidates
What was the biggest criticism you have received?
Tell me about a recent project in your workplace and the challenges you faced.
How would you define good customer support?
What would your previous manager say is your biggest strength?
Why HubSpot?
The questions from the HR are based on your experience, as I was a fresher she asked me the following questions. The HR seems to be a very nice lady. 1. Why amazon? 2. Where do u see yourself after certain span of time? 3. Do you have any backlogs? 4. What do you know about customer service? --- I didn't answer as I knew nothing. So to make me answer this she asked me the following. 5. What do you expect when you go to a restaurant? --- As I answered this question she asked me to relate the answer with the 4th question. and some customer scenarios. 6. How long will you stay with us?
What is that one out-of-the-box thing that I have done in my professional career.
Asked me to pick either voice process or mail support.
Describe About yourself. Typing skills were tested. Some problem solving question were asked. Customer Interaction Demo type questions were present where you are required to talk or type to solve the issue raised by the customer.
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