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Customer Support Services Interview Questions

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565 customer support services interview questions shared by candidates

Typical generic situation and behavioral questions. Ex. Give an example of a time you had to respond to an unhappy customer. Tell me about a situation when you had to work with beyond your scope of responsibility to resolve an issue. Etc
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Customer Service and Support Specialist

Interviewed at Intuit

4.2★
Aug 13, 2015

Typical generic situation and behavioral questions. Ex. Give an example of a time you had to respond to an unhappy customer. Tell me about a situation when you had to work with beyond your scope of responsibility to resolve an issue. Etc

The questions from the HR are based on your experience, as I was a fresher she asked me the following questions. The HR seems to be a very nice lady. 1. Why amazon? 2. Where do u see yourself after certain span of time? 3. Do you have any backlogs? 4. What do you know about customer service? --- I didn't answer as I knew nothing. So to make me answer this she asked me the following. 5. What do you expect when you go to a restaurant? --- As I answered this question she asked me to relate the answer with the 4th question. and some customer scenarios. 6. How long will you stay with us?
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Customer Service Associate (Seller Support)

Interviewed at Amazon

3.5★
Jun 19, 2014

The questions from the HR are based on your experience, as I was a fresher she asked me the following questions. The HR seems to be a very nice lady. 1. Why amazon? 2. Where do u see yourself after certain span of time? 3. Do you have any backlogs? 4. What do you know about customer service? --- I didn't answer as I knew nothing. So to make me answer this she asked me the following. 5. What do you expect when you go to a restaurant? --- As I answered this question she asked me to relate the answer with the 4th question. and some customer scenarios. 6. How long will you stay with us?

What is the ARR for your current book of business? Describe a time a client blew up over a critical issue - how did you handle the situation? If you are giving a presentation to an audience including tech support, administrative staff, your day-to-day stakeholder contacts, and C-level, whom do you aim your presentation toward?
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Account Manager-Support

Interviewed at Verint

3.6★
Apr 22, 2022

What is the ARR for your current book of business? Describe a time a client blew up over a critical issue - how did you handle the situation? If you are giving a presentation to an audience including tech support, administrative staff, your day-to-day stakeholder contacts, and C-level, whom do you aim your presentation toward?

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