Can you give me an example of a time you identified a problem with the way a customer was treated and how you resolved this? How would you make sure your decision was fair? Can you give an example of when you have researched information to help you make a decision? How would you work with customers to identify their needs?
Describe a time you have had to plan something.
how are you adapting in a ever changing world of digital changes
Give an example of when you dealt with a difficult customer.
1. Tell me about a time when you adapted your communication style according to the audience/customer. 2. How would you ensure that a decision would be fair and impartial?
Tell us about a time when you managed a quality service.
3rd Competency: Delivering At Pace:
Communication Making effective decisions Quality service 6 questions in total - 3 behavioural and 3 strength based.
They asked me how I communicated a difficult message in the workplace
Why do you want to work for us?
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