Fiber Customer Support Analyst Interview Questions

171 fiber customer support analyst interview questions shared by candidates

I called in to talk with two persons from Thorlabs. They introduced themselves, and they asked me to talk about myself. I described how I used their products, and I also ask them few questions at the end of the phone interview. Supposedly, if I pass the phone interview, they will set up a skype interview or ask me to fly in after March 24.
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Fiber Laser Development Engineer

Interviewed at Thorlabs

3.4
Mar 20, 2015

I called in to talk with two persons from Thorlabs. They introduced themselves, and they asked me to talk about myself. I described how I used their products, and I also ask them few questions at the end of the phone interview. Supposedly, if I pass the phone interview, they will set up a skype interview or ask me to fly in after March 24.

Do you know what's a router? What's WiFi? Best HD video cable in the market? Types of video cables available to plug into TV? Experience in call center? Most challenging technical problem and how did you overcome it? Any customer service and support experience?
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Fiber Customer Support Analyst

Interviewed at Verizon

3.6
Sep 28, 2016

Do you know what's a router? What's WiFi? Best HD video cable in the market? Types of video cables available to plug into TV? Experience in call center? Most challenging technical problem and how did you overcome it? Any customer service and support experience?

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