A role play with you and the interviewing manager, where the manager is the customer and they tell you that you own the company and can do whatever you want. So the customer is upset because the superbowl is tomorrow, all of his friends are coming over, and his video services aren't working. Technicians aren't available until 2 days out. If he doesn't get a technician out there he's going to cancel all of his services.
Fiber Customer Support Analyst Interview Questions
171 fiber customer support analyst interview questions shared by candidates
don't remember one in particular that was difficult
Nothing. Asked basically how long I have been splicing cable for.
Give an example where you had to provide good customer service.
how much the salary that you want
Wil je als fiber technieker werken en daarop investeren?
Name a time you had a conflict with someone and how that was resolved.
1) Tell Me about yourself ? 2)How much experience you have in this GIS & Telecom Networking Industry? 3) Currently where you are working in which organization ? 4)What is the nature of work in the current organization? 5)Tell me about FTTN FTTH related networks FTTB also ? 6) What is the function of CCU in optical Fiber & Copper Networking 7) What is the Function of CTB ? 8)Which type of splitters you used in Optical Fiber & Copper Networking ? 9)what type of trenches you used in for Underground cables ? 10)How Much loss decibels did one kilometer in Fiber?
Describe your problem solving process
Real time situation and how would i handle the critical situation
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