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Guest Services Representative Interview Questions
6,345 guest services representative interview questions shared by candidates
Here are five scenarios that you would encounter at the gate. Choose the three most important and put them in order of priority. Explain why you chose this order. 1. There is a bag left unattended at the gate. 2. The gate reader is malfunctioning and the flight is 45 minutes late. 3. The flight has run out of overhead bin space during boarding. 4. The flight attendants are missing a full cart of beverages. 5. The flight is delayed two hours and customers need to be rebooked on different connections.
You are working the gate and see a person with a bag that is too large for the overhead bin. What do you do?
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Describe a time when you went out of your way for a customer
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