Help Desk Manager Interview Questions

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A ticket comes in and states that a row of end-users cannot connect to the wifi. Before you can begin to troubleshoot another priority ticket comes in that a VP cannot connect to his personal printer... What are the steps you would take in resolving these issues?
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Help Desk Technician

Interviewed at Alarm.com

3.7
Mar 18, 2016

A ticket comes in and states that a row of end-users cannot connect to the wifi. Before you can begin to troubleshoot another priority ticket comes in that a VP cannot connect to his personal printer... What are the steps you would take in resolving these issues?

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